Delivery Costs, Time And Policies
From Lincolnshire, UK
UK DELIVERY TIMES
Dispatch/processing (the time it takes to prepare your order): 2 working days, Monday to Friday
UK Royal Mail estimated delivery time: 2 days (48 hour tracked) including Saturday. Option to upgrade to *24 hour tracked at checkout.
Direct Bank Transfer (BACS) will take three days to clear beoree your order can be processed.
*Please note that when upgrading to 24 hour tracked the dispatch time still applies.
See below for international estimated delivery times.
- Items are dispatched Monday to Friday via Royal Mail 48 tracked as standard. 24 hour tracked is also available at checkout. Please message me if you need your item sent out in a hurry
- Royal Mail delivers 6 days a week.
- I will always refund combined postage when I see there has been an overcharge; this is usually when ordering a combination of kits, wool, accessories and handmade items.
All shipping charges are shown at basket before checkout.
If there are slight increases to postal charges this is due to Royal Mail increases.
1-2 kits: £3.95
3-4 kits: £4.95
5-6 kits: £7.90
7-8 kits: £7.90
America/Canada/South Africa/Australia and rest of the world
1 kit: £9.90
2 kits: £12.20
3 kits: £14.55
4 kits: £17.85
1 kit: £8.45
2 kits: £ 10.15
3 kits: £12.05
4 kits: £15.00
5 kits: £20.00
6+ kits: £25.00
INTERNATIONAL ESTIMATED DELIVERY TIMES (FROM DISPATCH)
- USA/Canada: approx. 7/10 days
- Europe: Approx. 5/8 days
- Shipping to Australia and the rest of the world takes approximately 2-3 weeks.
Delivery times can vary and may take longer at busy times of year.
Although I cannot be held responsible to delays out of my control e.g customs, industrial action, weather etc, your items are sent tracked and progress through the mail system can be monitored. Buyers are responsible for any customs and import taxes that may apply.
REFUNDS AND RETURNS
If you are unhappy with your order for any reason please contact me and I will do my best to resolve the problem quickly.
Please note that most purchases from sellers are protected by the Consumer Contract Regulations 2013 (distance selling rules) which gives you the right to return your purchase within 30 days after the day you receive the item. This does not apply to custom or personalised pieces.
Buyer is responsible for return postage unless damaged.
Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details.
Shipping laws are different in each country. Lincolnshire Fenn Crafts is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.
I have yet to hear of any customer being charged import tax. However, if you have any questions with regards to any of the above please do not hesitate to contact me via the contact page or direct at: email@example.com