Description
FREQUENTLY ASKED QUESTIONS
How do I access my pattern?
You will receive a confirmation email (check your junk/spam folder). Click on your pattern and and it will automatically download to your computer; you will see it says PDF pattern on the bottom left of your page. Click here to open and save. Your pattern can also be printed.
If you have an account patterns will remain in ‘your orders’ folder.
If you can’t access your pattern, for whatever reason, please message me and I can simply email to you. Always check your spam and junk mail for messages.
Can I sell items made from this pattern?
Yes you can but make sure to credit the original design.
However, using at workshops and mass production is strictly prohibited.
This pattern is for personal use only!
Can I have a refund or cancel?
Once you have downloaded the file it cannot be refunded or cancelled. However, if you have any problems downloading then please contact me so I can help.
The finished product is a collectable and not a toy.
Suitable for 10 years to 100 years. Children must always be supervised .
Keep away from pets.
Shipping Information
UK POSTAL CHARGES
All UK orders include delivery and are sent via Royal Mail 48 or 1st class post. If you need your item in a hurry, please upgrade to 24 tracked at the checkout.
Please agree to the website terms and conditions before checking out.
COMBINED POSTAGE – UK AND INTERNATIONAL
All orders over £45 will automatically receive 10% discount at checkout for combined postage. For all other orders where items can be sent in fewer packages, you will receive a manual combined postage refund; this is usually when there are a lot of items in your order as it is difficult to accurately calculate every combination of products.
PROCESSING TIME
This is the time it takes to prepare your order for delivery: 2-3 working days but usually 1 or 2.
Orders are not posted on a Saturday or Sunday.
DELIVERY TIME AFTER POSTING
UK is normally 2-3 days but can be longer depending on the time of year, and Royal Mail staff shortages. International average is 7-14 days but can, on rare occasions, take up to 6 weeks.
INTERNATIONAL CUSTOMERS
Local Currency
Your order will automatically be converted to the currency of your country to make your shopping and ordering process much easier.
Postal Charges
Flat fee for the first item and reduced fee for each item thereafter. Please see the DELIVERY PAGE for individual countries charges.
Customs Charges
Please note that you are responsible for any customs charges that may be requested when your order arrives. More details can be found at the bottom of this page.
Tracking
Your order will be sent with full international tracking via Royal Mail.
Checkout
Please agree to the website terms and conditions before checking out.
RETURNS
Items must be returned within 30 days of receipt. If 30 days have gone by since you received your item, a refund or exchange cannot be offered.
To be eligible for a return, your item must be in the original packaging.
You are responsible for paying for your own shipping costs for returning your item. We recommend using a trackable shipping service as we cannot be held responsible for missing parcels.
REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and whether your return is in its original and unopened condition.
CUSTOMS CHARGES FOR ORDERS OUTSIDE OF THE UK, INCLUDING EU COUNTRIES
When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination.
Such charges are not included in the product price, or shipping and handling cost, and are the buyer's responsibility.
The buyer is responsible for obtaining information regarding their country's laws, regulations, and restrictions that may apply when purchasing our products. By placing an international order (shipping outside of the UK), the buyer is responsible for abiding by their country's laws, regulations, and restrictions.
