Description
FREQUENTLY ASKED QUESTIONS – Downloading your pattern and materials list.
How do I access my pattern?
PATTERNS ARE AVAILABLE IMMEDIATELY IN YOUR ORDERS
You will see your order when you have checked out. Just click, download and save in a safe place. You can also print at your convenience. There is no limit to the number of times you download which is why I always advise creating an account so your patterns are always safe.
EMAIL CONFIRMATION
You will also receive a confirmation email (check your junk/spam folder). Any issues, or you can’t find your email please message me at: info@lincolnshirefenncrafts.com and I will email your pattern to you directly.
YOUR ACCOUNT
If you have an account patterns will remain in ‘your orders’ folder.
Can I sell items made from this pattern?
Yes you can but make sure to credit the original design.
However, using at workshops and mass production is strictly prohibited.
This pattern is for personal use only!
Can I have a refund or cancel?
Once you have downloaded the file it cannot be refunded or cancelled. However, if you have any problems downloading then please contact me so I can help.
The finished product is a collectable and not a toy.
Suitable for 10 years to 100 years. Children must always be supervised .
Keep away from pets.
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Shipping Information
CHECKOUT
Please agree to the website terms and conditions before checking out.
UK POSTAL CHARGES
All UK orders include delivery and are sent via Royal Mail 48 or 1st class post, tracked on delivery. If you need your item in a hurry, please upgrade to Royal Mail 24 tracked at the checkout.
COMBINED POSTAGE – UK AND INTERNATIONAL
All orders over £55 will automatically receive 10% discount at checkout for combined postage. For all other orders where items can be sent in fewer packages, you will receive a manual combined postage refund; this is usually when there are a lot of items in your order as it is difficult to accurately calculate every combination of products.
PROCESSING TIME
This is the time it takes to prepare your order for delivery: 2-3 working days. Orders are not posted on a Saturday or Sunday.
DELIVERY TIME AFTER POSTING
UK - normally 2-3 days but can be longer depending on the time of year. Royal Mail request you wait 7 working days
International – Please check the DELIVERY PAGE for individual countries.
INTERNATIONAL CUSTOMERS
Local Currency - your order will automatically be converted to the currency of your country to make your shopping and ordering process much easier.
Postal Charges
Flat fee for the first item and reduced fee for each item thereafter. Please see the DELIVERY PAGE for individual countries charges.
Customs Charges
Please note that you are responsible for any customs charges that may be requested when your order arrives. More details can be found at the bottom of this page.
Tracking
Your order will be sent with full international tracking via Royal Mail.
RETURNS
Items must be returned within 30 days of receipt. If 30 days have gone by since you received your item, a refund or exchange cannot be offered.
To be eligible for a return, your item must be in the original packaging.
Unless damaged, or wrong order received, you are responsible for paying for your own shipping costs for returning your item. We recommend using a trackable shipping service as we cannot be held responsible for missing parcels without tracking.
REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and, if in its original and unopened condition, a refund will be issued.
CUSTOMS CHARGES FOR ORDERS OUTSIDE OF THE UK, INCLUDING EU COUNTRIES
When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination.
Such charges are not included in the product price, or shipping and handling cost, and are the buyer's responsibility.
The buyer is responsible for obtaining information regarding their country's laws, regulations, and restrictions that may apply when purchasing our products. By placing an international order (shipping outside of the UK), the buyer is responsible for abiding by their country's laws, regulations, and restrictions.
